Job Title: Operations Support Specialist

Position Overview: This entry-level position supports the order process from placement to payment. Under supervision, you'll ensure smooth order execution in a fast-paced environment, focusing on problem-solving, customer service, and process improvement.

Key Responsibilities:

• Resolve issues impacting order execution using technology and processes.
• Collaborate with internal teams and external partners for seamless operations.
• Manage order activities, ensuring accuracy in company systems.
• Handle tasks such as shipment tracking, inventory reconciliation, and invoicing.
• Work with partners to address exception orders and prevent disruptions.
• Maintain up-to-date product data (pack sizes, pricing, descriptions).
• Assist with vendor communications and service failure resolution.
• Provide excellent customer service and update the team on operational status.
• Help achieve key performance indicators (KPIs) and support other team needs.

Qualifications:

• High school diploma or GED required; Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite; SQL and Power BI are a plus.
• Strong problem-solving, customer service, and communication skills.
• Detail-oriented and able to work in a fast-paced environment.
• Ability to collaborate and resolve issues efficiently.

Additional Information:

• Pay: $22-25/hr
• Schedule: Monday to Friday, 7 AM - 5 PM (Flexible, with some weekends)
• Location: Eden Prairie, MN

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.